Facility Services

Hero

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Compliance Framework

HIVIZ REPORTING

HiViz integrated technology platforms brings together the multitude of data that forms the building blocks of decision- making into a sophisticated platform that delivers asset data, inspection results & compliance, service request management, preventative maintenance planning, capital and operational planning, project tracking, and contractor management.

ON SITE REPORTS

Hirotec’s printed Maintenance Report has been designed to comply with all requirements of relevant Australian Standards. We have taken the requirements of AS1851:2012 as a minimum standard. All test results are printed and left on site by testing technicians using mobile printers and long-life thermal paper.

ONLINE ACCESS

HiViz enables insight into your building portfolio compliance and understand expenditure with easy ‘one page’ views. Review detail across your entire asset portfolio including, maintenance & testing results, annual survey & condition reports, defect & quote management, job status, building compliance, and raise service requests ‘on the go’ from any mobile device.

ANALYSIS REPORTING

Hirotec has developed a ‘snapshot’ analytical report that can be provided on a predetermined frequency to the customer. The Facilities Services Report (FSR) provides details on Compliance & Maintenance, Reactive & Corrective Works, Predictive Analytics, Invoicing, and ongoing strategic recommendations.

Maintenance Planning

1. PLAN PHASE

Detailed contract transition methodology, including HSEQ plan development, preliminary maintenance strategy & asset data methodology determined, inductions & training undertaken, customer invoicing setup & KPI reporting confirmed.

2. DO PHASE

Works tasks dispatched field technician and subcontractors. Completed using mobile field technology or Hirotec Connect. Detailed ITMS tasking, defect data, and asset condition recorded.

3. CHECK PULSE

Review asset data collection, defects and job completion using HiViz and Facilities Services Report to ensure data available for Review Phase.

4. REVIEW PHASE

Review asset portfolio data to determine life cycle capital budgets, maintenance strategy review, compliance audit, and defect rectification strategies.

5. OPTIMISATION PHASE

Identify areas where the implementation of analytics technologies such as HiroLytics can be used to drive improved maintenance, compliance, comfort conditions, energy & water performance, indoor air quality, outdoor plant noise, and reliability.

CUSTOMER SERVICE

The Customer Service Team is the Hirotec Customer Service Centre’s (HCSC) team dedicated to managing customer response. They use a variety of integrated systems to manage customer interface and experience.

 

This includes the latest Avaya Call Centre Telephony system that tracks telephone call response times, escalation and actions, allowing the Customer Service – Team Leader visibility into Hirotec’s call management performance.

Additionally, the increased use of emails and alternate methods of communicating with the HCSC has seen Hirotec implement the latest in email tracking and multi-communication platform software (Front). This ensures our ability to track and measure email response, action and close out times against contract KPIs and general customer satisfaction performance.

HiViz – Customer Portal

As a customer of Hirotec, you are able to access an extensive range of real time,critical operational and compliance information online through our HiViz customer portal.

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