Advisory Services

Hero

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Energy Optimisation

HOW IT COMES TOGETHER

Hirotec’s Advisory Service builds on our core competences to drive building optimisation. Utilising the latest in building technologies and our technical expertise we focus on facility performance, compliance, occupant comfort & safety, and financial return to the building owner.

 

BUILDING OPTIMISATION METHODOLOGY

Hirotec’s approach to building optimisation typically operates over three phases. These phases identify short and long term ‘pains and gains’ to drive ‘quick wins’ where possible. Timeframes can be ramped-up or down subject to client requirements and available facility information.

 

Through the integrated review of various maintenance strategies (preventative maintenance tasking, predictive maintenance planning, breakdown maintenance procedures, calibration planning, corrective & CAPEX planning and tuning/optimisation strategies) we seek to drive asset life-cycle with minimum maintenance downtime and predicted cost.

HiroLytics is an Intelligent Maintenance (IM) platform that enables the collection of data to measure and analyse machine behaviour to determine appropriate maintenance strategies.

 

This solution can be as specific as monitoring vibration on a chiller compressor or measuring indoor air quality (IAQ) in a specific area right up to aggregating data across multiple facility/campus portfolios. HiroLytics identifies areas for saving, investment required, and payback periods (in time and dollars) and the path required to achieve these outcomes.

HIROTEC’S ADVISORY SERVICES BUILDS UPON OUR CORE SERVICES DELIVERY FRAMEWORK – BRINGING TOGETHER TECHNICAL MEF FACILITY & PROJECT SERVICES, A LEADING ANALYTICS & COMPLIANCE REPORTING FRAMEWORK, AND THE LATEST IN BUILDING OPTIMISATION AND IOT TECHNOLOGIES. A COMPLETE TECHNICAL SERVICES ‘STACK’ SECOND TO NONE.

 

Paul Sicari, COO

BUILDING OPTIMSATION

Strong technical knowledge and business processes are the ‘foundation blocks’ of Hirotec’s building optimisation process and HiroLytics technology framework.

COMPLIANCE FRAMEWORK

Hirotec has always been at the forefront of using technology to drive compliance, data management and analysis. Our HiViz reporting framework is derived from years of IP and industry understanding.

TECHNICAL EXPERIENCE

Facility & Project services delivered by experienced personnel, a local Customer Service Centre and almost 50 years of MEF services knowledge.

CUSTOMER SERVICE

The Customer Service Team is the Hirotec Customer Service Centre’s (HCSC) team dedicated to managing customer response. They use a variety of integrated systems to manage customer interface and experience.

 

This includes the latest Avaya Call Centre Telephony system that tracks telephone call response times, escalation and actions, allowing the Customer Service – Team Leader visibility into Hirotec’s call management performance.

Additionally, the increased use of emails and alternate methods of communicating with the HCSC has seen Hirotec implement the latest in email tracking and multi-communication platform software (Front). This ensures our ability to track and measure email response, action and close out times against contract KPIs and general customer satisfaction performance.

HiViz – Customer Portal

As a customer of Hirotec, you are able to access an extensive range of real time,critical operational and compliance information online through our HiViz customer portal.

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