There are three things owners and tenants of facilities like you need from their technical services provider:
- 1. Trust that the tasks are done by qualified people, to appropriate standards, when they need to done.
- 2. Trust that the provider is utilising an innovative approach that delivers the optimum solution to satisfy cost, safety, integrity and environmental goals.
- 3. Trust that the relevant and timely data is provided to enable strategic decisions to be made for a more effective and efficient operation
Why Choose Hirotec?
Hirotec are leaders in the use of the latest data management and building optimisation technologies to drive facility performance and compliance.
The Hirotec Customer Service Centre (HCSC) is our 24/7 breakdown response, technical support and customer interface experience hub.
Not only is Hirotec still privately owned, but we are able to offer a National footprint throughout Australia for all customer bespoke service requirements.
Hirotec’s continuous improvement process has resulted in the achievement of “Triple Accreditation” for Health & Safety, the Environment and Quality.
SINGLE-POINT ACCOUNT MANAGEMENT
Customers receive a dedicated Account Manager with significant experience and expertise, to manage contract deliverables across all disciplines and trades.
SINGLE BRAND & ENTITY
Customers do not have to deal with separate operational structures, with Hirotec staff using unified systems and operating under one single brand and management.
CUSTOMER Asset management
A dedicated team that drives customer asset data management, including asset variation, equipment attribute management and condition reporting.
The development of customer data integration solutions drive productivity savings through automated workflow efficiency.
INTEGRATED TRADE SERVICES
Fully integrated multi-trade disciplines allows more efficient ‘truck-roll’ planning reducing the number technicians required to attend site to complete works.
REPORTING & COMPLIANCE MANAGEMENT
Sophisticated reporting capabilities that is easily digested by customers and meets stringent Australian Standard record- keeping requirements.
BESPOKE SOLUTION PROVIDER
As a mid-tier, boutique technical building services business we can quickly ‘flex’ to meet customer needs and strategic objectives.
OPERATIONAL SAVINGS FOCUS
MA commitment to drive ongoing operating cost reductions using strategic and socially responsible sourcing together with the latest technologies in MEF building services.