Customer Service Centre

Hirotec’s Customer Service Centre provides an efficient and comprehensive means of service management 24 hours a day, 7 days a week. Hirotec’s staff utilise Hirotec’s Computerised Maintenance Management System (CMMS) to program schedules and initiate work orders as part of the process to manage contract deliverables.

Unlike other providers, Hirotec’s Customer Service Centre is more than a job-logging facility. Our operators have technical knowledge which enables “over the phone” fault remediation. This alleviates the need for technician dispatch and provides significant financial savings.

• Online service manager

Hirotec has a web-based service management module which provides our clients with the ability to log faults against individual facilities and/or assets, view the status of current works and to access and print off service reports. This gives immediate access to information within Hirotec’s Customer Service Centre as and when required.